Refund Policy

If you are dissatisfied with the services provided by adultlock.org please contact us and we will do our best to assist you.

Credit Refunds

adultlock.org may issue Credit refunds for the following:

  • 1. Technical issues during paid video chat sessions;
  • 2. Technical accessing and/or using the site;
  • 3. Unsatisfactory paid video chat sessions;
  • 4. Unspent Credit purchases made in error.

Bank Refunds

adultlock.org is prepared to issue a refund to your credit card for unspent transactions in your account that were purchased within the last 30 days.

100% Satisfaction Guarantee

In the event that you are new (i.e. you do not have any previous paying accounts and made your first Credit purchase within the last 30 days) to adultlock.org and are not satisfied with the services provided by adultlock.org, adultlock.org will be prepared to issue a refund to your credit card up for up to $25.

Refund Requests Made Directly to Your Bank or Payment Processors

Please note that requesting a refund directly from your credit card company or the adultlock.org billing processors may result in your account with adultlock.org being terminated with immediate effect. In the event that your account is terminated, you will not be permitted to open further accounts with adultlock.org.

If you are dissatisfied with the services provided by adultlock.org or wish to dispute a transaction, please contact us directly and we will do our best to assist you.

Chargebacks and Fraud

Chargebacks and/or any activity that will prevent adultlock.org from collecting funds from a Credit purchase will be considered fraudulent and may result in your account with adultlock.org being terminated with immediate effect.

In the event that your account is terminated, you will not be permitted to open further accounts with adultlock.org.

If you believe a chargeback and/or credit card refund was issued in error, adultlock.org will require that you repay the amount purchased. Once the disputed amount has been covered, adultlock.org will reactivate your account with its service.

adultlock.org will use all of its rights under the law, to claim back funds that were fraudulently removed as a result of chargebacks and/or credit card refunds. adultlock.org reserves the right to provide 3rd parties with any identifiable details it may have in order to claim back funds that were lost due to fraudulent activity.

If you are dissatisfied with the services provided by adultlock.org or wish to dispute a transaction, please contact us directly and we will do our best to assist you.

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